Privacy policy

Pixel Dixel Limited
Effective Date: 03/10/2025

PRIVACY POLICY

Pixel Dixel Limited (trading as RelocateSoft)

Effective Date: [Insert Date]

  1. Introduction

At Pixel Dixel Limited (RelocateSoft), we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and store your personal information when you interact with our website (https://relocatesoft.com), our services, and our communications.

We comply with the UK General Data Protection Regulation (UK GDPR) and other data protection laws applicable in England and Wales.

  1. Who we are
  • Company name: Pixel Dixel Limited (trading as RelocateSoft)
  • Registered address: 70-72 Nottingham Road, Mansfield, Nottinghamshire, England NG18 1BN
  • Company number: 16144643
  • Contact email: hello@relocatesoft.com

For any data protection queries, you can contact us by email.

  1. What personal data we collect

We may collect and process the following categories of personal data:

  • Identity data: Name, surname, and contact details (email, phone number, address).
  • Account information: Login credentials, preferences, and settings.
  • Transaction data: Services purchased, billing, and payment details.
  • Technical data: IP address, browser type, device information, and usage patterns.
  • Recruitment data: CVs and job applications submitted via our website.
  • Marketing preferences: Options relating to newsletters and promotional content.
  • Cookies and tracking data: Information collected through analytics tools such as Google Analytics.

We do not collect or process special category data (such as racial or ethnic origin, political opinions, religious beliefs) unless expressly required by law.

  1. How we use your data

We process your personal data for the following purposes:

  • Provide and manage services (including website access and technical support).
  • Manage job applications and recruitment processes.
  • Send marketing communications, where you have provided consent.
  • Analyse website performance and improve user experience.
  • Detect and prevent fraud or security breaches.
  • Comply with legal and regulatory obligations.

Data is processed on the basis of:

  • Your consent (e.g., receiving marketing emails).
  • Performance of a contract (e.g., delivering services).
  • Legitimate interests (e.g., improving website security and functionality).
  • Legal requirements (e.g., compliance with tax or regulatory obligations).
  1. Data sharing

We do not sell or rent personal data to third parties. However, we may share your information with:

  • Service providers: Web hosting companies, payment processors, and technical support providers.
  • Regulatory authorities: Where required by law or for legal proceedings.
  • Marketing partners: For analytics and advertising (only with your consent).

All third-party service providers must comply with strict data protection measures.

  1. Data retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy:

  • Account information: Retained until you request deletion.
  • Transaction data: Retained for six years for tax and accounting purposes.
  • Recruitment data: Retained for six months after an unsuccessful application.
  • Marketing data: Retained until you unsubscribe.

After retention periods expire, data will be securely deleted or anonymised.

  1. Your rights

Under the UK GDPR, you have the following rights:

  • Right of access: Request a copy of your personal data.
  • Right to rectification: Correct inaccurate or incomplete data.
  • Right to erasure (“right to be forgotten”): Request deletion of your data when no longer necessary.
  • Right to restrict processing: Limit how we use your data.
  • Right to data portability: Request the transfer of your data to another service provider.
  • Right to object to processing: Stop the use of your data in certain cases (e.g., marketing).
  • Right to withdraw consent: You can revoke it at any time.
  • Right to lodge a complaint: If you believe your data has been misused, you can contact the UK Information Commissioner’s Office (ICO) at https://ico.org.uk.

To exercise these rights, contact us at hello@relocatesoft.com.

  1. Data security

We implement strict security measures to protect your personal data from unauthorised access, misuse, or loss. These include:

  • SSL encryption on our website.
  • Access controls for sensitive data.
  • Regular security audits.

Despite our measures, no data transmission is 100% secure. Users must also take precautions, such as keeping login credentials private.

  1. Cookies and tracking

Our website uses cookies to improve functionality and analyse traffic. You can manage your cookie preferences in your browser settings.

For more details, please see our Cookies Policy.

  1. Changes to this policy

We may update this Privacy Policy from time to time. Any significant changes will be notified by email or via a notice on our website.

Last updated: 03/10/2025